20 Feb A guide to claiming on your pet insurance policy
Claiming Explained.
We understand how stressful it can be when your pet is unwell or injured. We’re here to make the claims process as simple and straightforward as possible, so you can focus on what matters most – caring for your furry friend and nursing them back to health.
We’ve put together a guide that shows you exactly what to do if your fur-baby suffers an accident or illness and you need to claim back veterinary costs.
Get Advice
Your pet’s health comes first. If you’ve got a worry or concern, you can download the FirstVet app on your phone or tablet and book a video appointment with an online vet. They can give helpful advice and will always refer you to a physical vet where necessary.
FirstVet access is included with every 4Paws policy and is available 24/7, 365 days of the year. You will need to register your pet first using your policy number, so it’s a good idea to do this now. Find out more here.
If you’re worried and feel that you need to visit a vet before using the FirstVet app then we strongly recommend that you do.
Visit A Vet
Seek the care they need and get your pet on the road to recovery. Be sure to keep copies of any invoices and all the vet’s medical notes. We will require them in the event of a claim being submitted.
Did you know that we can pre-authorise claims too? Download the form from our website . There is a section to be completed by you, and another by the veterinary practice where treatment will take place. This is then submitted to us along with the pet’s full medical history and the estimated costs of the treatment.
Providing all the required information is submitted, our claims team will assess within 48 hours and will let you know whether we can pre-authorise the claim ahead of treatment taking place.
If the claim is pre authorised we still require you to submit a claim form after treatment has taken place. Having a claim pre-authorised isn’t a requirement and new claims can be submitted after treatment has taken place.
Download, Complete and Submit your Claim Form
Visit our website to download the claims forms you need. You can access them here .
You can also submit your claim directly online, or email it to us at [email protected]. Don’t forget that when submitting your claim we will need the completed claim form, signed by you and your vet, along with your pet’s full medical history and all invoices and receipts you are looking to claim for. If you prefer to chat with a member of the team, you can call them on 01423 535 040.
What’s Next
Our team will review your claim upon receipt. We aim to process claims within 5-10 working days, as long as we have all the information required and we’re happy to pay claims directly to your vet if agreed. If we do require any further information from you then a claims assessor will be in touch with you via phone or email.
Pet Insurance gives you the ability to relax when it comes to your pet’s health, safe in the knowledge that we will be here for you both when you need it most.
At 4Paws, we’re committed to giving you peace of mind while ensuring your pet gets the care they need. If you have any questions or need assistance with the process, our friendly team is happy to help. We’re open 9am – 6pm Monday to Friday.
The 4Paws Team