FAQs Archives - Page 2 of 3

What is a pre-existing condition?

Posted on Dec 2016 in

Any injury or illness which occurred before the start of the policy, and any subsequent health issues directly relating to these....

I’ve just bought an insurance policy, does my cover start straight away?

Posted on Dec 2016 in

For all our of policies, you are covered for injuries 24 hours after your policy has started. You also have a 14 day exclusion period for illnesses; therefore illness cover will start on day 15 of your policy....

Do you cover dental care? If so, does this include cleaning & polishing?

Posted on Dec 2016 in

We will look to cover dental treatment for both illnesses and/ or injuries (dependant on the cover level selected), providing the pet has had an annual dental check up by the vet each year. You also must follow any dental...

Do your policies cover my pet being castrated/spayed?

Posted on Dec 2016 in

We do not provide cover for either routine or elective castration or spaying; however, if this procedure is considered as necessary in order to treat a diagnosed medical condition, we are able to consider these costs for you....

If I take my pet abroad with me on holiday, is he covered for Veterinary Treatment?

Posted on Dec 2016 in

If you have one of our Maximum Benefit or Lifetime policies, your pet is covered for treatment for up to 45 days abroad per each policy year....

Does your insurance cover annual vaccinations?

Posted on Dec 2016 in

No, as with the majority of pet insurance policies, we do not cover annual vaccinations or preventative healthcare products, such as wormers & flea treatment....

Would I ever have to pay more than my excess?

Posted on Dec 2016 in

If your vet has claimed for something we don’t cover, such as prescription diets, or if your claim exceeds the insured amount, then you will have to pay any additional costs....

In what circumstances would I have to pay my excess?

Posted on Dec 2016 in

If you make a claim under one of our Lifetime policies, you will need to pay an excess. The fixed excess is payable once per condition, per policy year. For Standard & Maximum Benefit Policies, you only have to pay...

Do you pay claims direct to my vet?

Posted on Dec 2016 in

We are happy to pay claims direct to your vet, this is providing they are happy to accept payments from us. Please check with the veterinary practice you use that they are able to offer this....

What are Voluntary Contribution Policies?

Posted on Dec 2016 in

We are delighted to introduce Voluntary Contribution policies to our range of pet insurance products. These policies still offer extensive levels of cover, but may suit customers who want a more flexible pet insurance product by offering savings on your...