In what circumstances would I have to pay my excess?

14 Dec In what circumstances would I have to pay my excess?

If you make a claim under one of our Lifetime policies, you will need to pay an excess. The fixed excess is payable once per condition, per policy year. For Standard & Maximum Benefit Policies, you only have to pay one fixed excess for each separate condition being claimed.

Depending on the policy you have, there may be a contribution excess to pay once your pet reaches a certain age; this is paid on each claim

On our Lifetime Contribution policies, the fixed excess is payable once per condition, per policy year and the 30% contribution is deducted from each claim you submit, regardless of your pet’s age.