22 Feb Why are you going to automatically renew my policy?
Posted on Feb 2022
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To ensure that customers receive the benefit of continuous cover for their pets, we already automatically renew policies for customers who pay by monthly Direct Debit and are introducing this for customers who opted to pay the annual premium in full. Full details will continue to be sent before the renewal, but you will no longer have to call us to pay the premium, so there won’t be the risk that your policy lapses.